You should highlight that, 20世纪早期, personnel 开始集中于不仅仅是福利. 这个时期大规模的工业组织开始出现. 人事作为一个专门的学科开始出现, with
responsibility to look at areas such as organisational design and staffing. You
should give one example of a social scientist, such as Frederick Taylor or Henri Fayol, who influenced organisational and job design. They should briefly mention that
analytical studies were carried out with the aim of maximising the efficiency of human labour, so that jobs and organisations could be designed to allow for the most efficient use of that labour. The rise of the human relations school of thinking began a process in which social relationships and employee morale were considered important factors for personnel officers who were seeking to raise productivity levels.
Consent by negotiation
在1950s and 1960s, 人事职能拓展到了谈判的角色,充分就业和工会产生 导致劳资双方代表进行的谈判和collective agreements with workforce representatives.
劳资关系 变成一个关键的人事决策. For example, personnel officers managed joint consultative committees咨询委员会, etc. The statutory duty placed on nationalised
industries required them to negotiate with unions representing employees. University courses began to appear for personnel specialists. The government set up an advisory service for employers, which continues today as ACAS咨询调解和仲裁局.
Organisation and integration
从20世纪70年代早期开始, 人事专员在组织当中扮演了更重要的角色而不仅仅
是处理一些只与员工利益福利相关的事务。 这个时期人事作为一个专门的职业。从事一些专门的人力资源活动,比如招聘,绩效,培训开发等等. 也产生了一些专门的人力资源管理的工具, such as psychometric testing心理计量测验 和劳动力规划信息技术变得日益重要, 因为管理者需要更多的更复杂的关于员工的信息。你需要给出人事职能本质变化的原因. 这些可能包括从20世纪70年代早期开始的立法扩大劳动力就业(the expansion of employment legislation )由于传统制造业消失导致的工人工作本质和性质的变化.the
changing nature of the workforce due to the loss of traditional manufacturing jobs, 企业裁员 外包, 妇女就业, 兼职工作增加, 技术增加以及工会力量的日益减弱等等。