TL9000 Measurement Handbook.(21)

TL9000 Measurement Handbook.

Section 3 – Measurements Processing, Usage and Responsibilities3.3 Principles of Measurements UsageThe intended usage of TL 9000 measurements is to:a. b. c. d.Provide industry performance information suitable for benchmarking, Improve telecommunications processes and products, Identify improvement opportunities, and Standardize customer report cards or assessments.3.4 Measurements Data Aggregation If an organization wishes to register multiple products in the same product and Customer Base category and clearly identifies them as separate in the registration scope, theorganization may report the data for each product separately. Similarly, if an organization registers a business unit or a location, the organization has the option to determine which products will be registered and how the data will be aggregated. 3.4.2 Customer Base3.4.1Aggregation of Productsa. Customer base refers to the defined group of customers that theorganization’s measurement data encompasses. The customer base options are:(1) (2)Forum Members: Only the organization’s customers who are members of the QuEST Forum, or Total: All of the organization’s customers for the product(s) to which the measurement applies.b. The customer base shall be reported in each measurement data submissionfor each measurement as indicated in the measurement profile.c. The organization shall report measurement data from only one customerbase per individual measurement.3.5 Responsibilities3.5.1QuEST Forum Administrator ResponsibilitiesThe QuEST Forum Administrator shall:a. Maintain complete security and confidentiality of an organization’sinformation,b. Develop, implement, publish and maintain formal operating proceduresdefining the TL 9000 measurement process,c. Receive the “Data Confirmation Report” from the MeasurementsAdministrator and forward the “Data Confirmation Report” to the organization,d. Communicate to the organization missing or questionable data concerns asreported by the Measurements Administrator,e. Maintain a membership database that includes registration andmeasurements submission history,TL 9000 Quality Management System Measurements Handbook 3.0 3-2