n speaking, How may I help you?
Guest : How early do you open for Lunch?
Hostess: Our Lunch open from 11:30am, Madam.
Guest : Fine, I want to reserve a table for 4 at 12:30
Hostess: The reservation is for whom? Madam.
Guest: For me, I am Mrs. Woods.
Hostess: Could you please spell it for me? Mrs. Woods?
Guest: Is W-O-O-D-S.
Hostess: Would you prefer smoking or non-smoking area? Mrs. Woods.
Guest: Non-smoking please.
Hostess: Sure, Mrs. Woods. I have reserved a table in your name for 4 peoples
at 12:30am today in non-smoking area.
Guest: Very good, thank you.
Hostess: Thank you for calling Mrs. Woods. We are looking forward to seeing
you. Good-bye.
Taking a Reservation 2
Hostess: Good Morning, Coffee Garden, Alan speaking, How may I help you?
Guest : I want a table for 6:30 this Evening?
Hostess: I am sorry, Sir. All the tables are reserved until 7:30. Would 7:30 be
too late for you?
Guest : Yes, I am afraid so.
Hostess: May I suggest you to go to our Chinese Restaurant, Sir? They may
have a table available at 6:30 tonight.
Guest: Ok, I will try the chinese restaurant.
餐饮服务应用(一)
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西餐服务用语
2011-10-10
Receiving the guest 1.
Hostess: Good evening, Sir
Guest : Good evening , My name is Carson, I have booked a table for two for 8pm
Hostess: Yes, Mr. Carson. That’s right, a table for two.
This way please, I will show you to your table.
Guest : Thank you.
Hostess: Will this table be all right for you Mr. Carson?
Guest: Yes, it is fine, thank you.
Hostess: Take a seat please. And this is the menu.
Guest: Thank you.
Receiving the guest 2.
Waiter: Good evening Sir and Madam
Guest : Good evening, Do you have a table for two.
Hostess: Certainly. Would you prefer a smoking or non-smoking table
Guest : Non-smoking please
Hostess: Sure, this way please.
How about this table?
Guest: That’s fine.
Hostess: Take a seat please.
Would you like to have buffet or a la carte?
Guest: A la carte
Hostess: Please have a look at the menu, I’ll be right back.
Guest: Thank you.
Hostess: You’re welcome.
餐饮服务应用(一)
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西餐服务用语
2011-10-10
Useful Sentences
常用例句
-May I take your order
我现在可以帮您点菜吗?
-What kind of fruit would you like?
您喜欢吃什么水果?
-What would you like to drink?
您喜欢喝什么?
-How are you doing this morning?
您今天怎么样?
-May I have your name and room number please.
可以告诉我您的姓名和房间号吗?
-I’d like to reserve a table for three.
我要定张
3人台。
-We’ll arrange it for you.
我们将会给您
安排
-We will open from 6:00am -11:30pm
我们的营业时间是早
6点至晚
11点半
餐饮服务应用(一)
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西餐服务用语
2011-10-10
-We look forward