Chapter 2 The Cultural Environments Facing Business(2)

INTERNATIONAL OPERATION MANAGEMENT

4) When divergent cultures come in contact, ________ occurs.

A) power distance

B) culture shock

C) cultural collision

D) group membership

Answer: C

Diff: 1 Page Ref: 49

Skill: Concept

Objective: STUDY QUESTION 2.1: Define and explain culture, cultural group membership, and cultural diversity.

AACSB: Multicultural and Diversity

5) Which of the following describes one of the conditions under which the major problems of cultural collision arise in international business?

A) when a company's employees encounter distress because of difficulty in accepting or adjusting to foreign behaviors

B) when employees disagree on the style of art for decorating the office

C) when local people have no expectation that foreigners should adjust to their culture

D) when companies understand and adjust to the national cultures in which they do business Answer: A

Diff: 1 Page Ref: 49

Skill: Concept

Objective: STUDY QUESTION 2.1: Define and explain culture, cultural group membership, and cultural diversity.

AACSB: Multicultural and Diversity

6) Which of the following is the most accurate statement about culture?

A) Cultural variables can easily be isolated from other factors such as economic and political conditions.

B) We generally expect people from another culture to behave differently than we do.

C) Although most cultural variables are universal, the forms these variables take differ from culture to culture.

D) Within a culture, everyone responds to particular cultural variables the same way.

Answer: C

Diff: 2 Page Ref: 50

Skill: Concept

Objective: STUDY QUESTION 2.2: Why is awareness of cultural variables important in international business? What are methods and problems in building cultural awareness? AACSB: Multicultural and Diversity