Chapter 2 The Cultural Environments Facing Business(7)

INTERNATIONAL OPERATION MANAGEMENT

20) Although English is referred to as the "international language of business,"________.

A) it is less frequently used than French in international business

B) there is a growing disagreement over which version of English to use, e.g. British, American, or Australian

C) companies headquartered outside English-speaking countries all use their official language as their operating language

D) monolingual English speakers may experience more difficulty in the future in communicating on a worldwide basis

Answer: D

Diff: 2 Page Ref: 54

Skill: Concept

Objective: STUDY QUESTION 2.5: Why are some languages (Which are they?) more important than others? How/why might this change in the future?

AACSB: Multicultural and Diversity

21) International businesspeople need to understand social stratification systems where they do business because ________.

A) such systems reflect the willingness of the local society to accept product innovations

B) such systems indicate who people in a given culture will respect more

C) the high similarity among countries lets companies effectively use uniform hiring and promotion practices globally

D) what is an ascribed group membership in one country is an acquired one in another Answer: B

Diff: 2 Page Ref: 56

Skill: Concept

Objective: STUDY QUESTION 2.6: What are major ways in which societies rank people? What social stratification systems exist? Why is an understanding of social stratification important in international business?

AACSB: Multicultural and Diversity

22) Which of the following is an example of an acquired group membership?

A) national origin

B) religion

C) gender

D) race

Answer: B

Diff: 2 Page Ref: 57

Skill: Concept

Objective: STUDY QUESTION 2.6: What are major ways in which societies rank people? What social stratification systems exist? Why is an understanding of social stratification important in international business?

AACSB: Multicultural and Diversity