英语口语比赛参考题(4)

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　　3．When the guest asks you to take her clothes for laundry by phone, what would you say?
　　(I will pick up your laundry soon and ask:"May I have your room number?")
　　4．When you are going to clean the room for the guest, and the guest tells you it is not convenient for him now, what would you do?
　　(I'll ask the guest when it will be convenient and note it down in the logbook.)
　　5．When the guest calls the housekeeping service center, and wants an extra pillow, what would you say?
　　(We will send one to you immediately, and may I have your room number?)
　　6．If the guest calls the housekeeping service center, and says he/she is very cold, how would you do?
　　(I'll tell the guest there is a blanket or quilt in the closet, or I'll send him/her an extra blanket or quilt.)
　　7．When you are going to make turn-down service for the guest, but the guest is working, what would you do?
　　(I would ask the guest if it is ok to do now, if not, when it will be convenient.)
　　8．If the guest calls the service center and says the bulb in his room is broken, what would you do?
　　(I'll apologize to the guest and tell him/her the electrician will be there soon.)
　　9．How would you introduce your guestroom to the guest?
　　(I would tell the guest about the equipment, the views, the service guide, and security of the guestroom)
　　10．If the guest comes to tell you that his room is smoky and he wants to change it. But you do not have another room available. What would you do to solve the problem?
　　(At first I would apologize for it and then explain the situation to him and help him get rid of the smell by opening the window and cleaning the air.)
　　
　　(二)中餐宴会创意摆台
1．You are the waiter/waitress, and you want the guest to sign the bill, what should you say? (Would you please sign the bill, sir/madam?)
2．What would you say to the guest if you want to confirm his/her reservation?
(May I confirm your reservation, sir/madam?)
3．What would you say to confirm the guest's order?
(May I repeat your order now?)
4．What is "Mapo Tofu"?
(Mapo Tofu is spicy bean curd, and it is a classical Chinese dish.)
　　5．When a guest calls to reserve a private room for dinner, what information do you have to
know?
　　(I have to know the date and time for the reservation, how many persons, and if there is any special requirement)
　　6．If the guest made a complaint about the dish, how would you do?
　　(I would apologize to the guest, find out the reason, and change the dish or give him discount according to the situation.)
　　7．How would you introduce your restaurant to the guest?
　　(I would tell the guest the business hours of the restaurant, the specialty, the popular
dishes, the taste and so on.)
　　8．How would you introduce your restaurant to the guest?
　　(I would tell him about the business hours, the spe