培训资料：酒店员工行为规范(33P)1(9)

(1) 恭喜您!

Congratunations!

(2) 祝您生日快乐!

Wish you a Happy birthday.

(3)祝您新年快乐!

Happy new year to you !

(4) 祝您周末愉快!

Wish you a good Weekend!

(5) 祝您圣诞快乐!

Merry Christmas!

征询语

(1) 先生，我能为您效劳吗?

May I help you ,Sir?

(2)先生，我能为您做些什么?

What can I do for you ,Sir.

(3) 请问先生您喜欢吗?

Do you enjoy it ,Sir?

(4)布莱克先生，如果您不介意的话，我能。。。。。。吗?

MrBlack ,Would you mind if I ?

(5)先生，请问您贵姓?

Could I have your name Sir?

(Could you please tell the spelling of your name?)

(6) 您还有别的事要我办吗?

Is there arything else I can do for you?

(7) 如有任何可效劳之处,请随时告知.

Please let us know if there is anying We can do for you.

(8) 对不起,我可以耽搁您几分钟吗?

Excuse me . May I take up a few minutes of your time?

应答语

(1) 没关系

It`s really doesn`t matter.

(2)敬请放心，交给我去办吧。

Don`t worry welcome .(It`s my pleasure)

(3乐意效劳，不必客气。

You`re moet welcome (It`s my pleasure)

(4)能为您效劳,真是荣幸.

Glad to of service (Glad to help you )

(5)请稍等，让我先查一下。

Just a moment I`ll cheek.

(6)这是我应该做的。

This is my pleasure (Always at your service)

(7)感谢您的提醒.

Thank you for your advice (Thank for you reminding)

(8)我会尽力效劳的。

I`ll do my best.

(9) 我们随时为您服务

We`re always at your service.

禁语：(1)仅回答“对的”(俨如一位老师)Right!

(2)永不对客人说“OK”，啊?(OH)

(2) 不安说“NO”我不知道。

No, I don`t know.